Terms, Lay-A-Way, Shipping, Returns/Refunds
Legal Information, & Privacy Policy
can be found on this page.
I am an independent artist. I make reborn babies for my own enjoyment and yours. This is a sole operation, therefore, I have set forth policies that I will strictly adhere to in order to function as one person making creations for people worldwide. Customer satisfaction is my #1 priority! I will bend over backwards to make my customers happy and I am easy to work with. I enjoy working with you! If you have a special request, just ask me. Please read this page and if you have any questions, please ask them before buying. Welcome! I hope you choose a baby from Neverland Nursery!
I stand behind my craftsmanship 100%. I put my heart and soul into each baby I create. All doll babies “born in Neverland” are made of the finest materials currently available on the market and are in mint condition when they ship to you. I believe the information on the Recognition and Testimonials page of this site speak for my craftsmanship.
TERMS for NURSERY ORDERS ONLY. The Retail Store has different terms.
**I offer a discount for some multiple orders. Ask to see if your items qualify.
**Babies ship out as soon as complete payment is made and cleared.
**Deposits are non-refundable & non-transferable.
**ALL SALES ARE FINAL.
Acceptable Payments- US Currency only
Paypal- US currency only please.
Money Orders/ Postal Money Orders- US currency only please.
Western Union- US currency only please.
Bank Wire- Great for international orders.
Personal Checks- $35 fee for returned checks will be added to the price of your baby. Please note that my bank requires 10-15 business days for clearance before they will guarantee me that your check has successfully exchanged. Consider this when making your final payment as it could delay the shipment of your doll.
Flexible Payment Plan for All Custom Dolls
I am very easy to work with when it comes to payment and I offer very flexible payments. Please understand that I always have a waiting list...sometimes longer than others. I prefer to make things as easy as posiible to keep track of for me and you so here is how my baby production & payments work...A $250 deposit is required to reserve your baby's "birthing time" in line at the nursery ( I will take this in 2 installments if needed). The deposit is part of the total cost. I do not buy your sculpt until the entire deposit of $250 is paid so keep this in mind if you have your heart set on a limited edition that could sell out.
I will let you know what number your baby is on the waiting list when I receive your deposit. As you wait for your baby's turn to be reborn, you will get to watch all of the babies ahead of yours "come to life" via email progress photos that I send to everyone on the waiting list throughout the birthing process of each baby. This will help to ease your wait and also keep you informed of where your baby is in line. Then, I will let you know when your baby is next in line just as I am starting the baby ahead of yours. At this time, if you can, you will need to pay for the remaining balance for your baby. I will take payments if you prefer to send them along and along while you are waiting, and I have customers who do this all the time, but it is easier for me if you just send it all at once when I am getting ready to begin your baby. Either way is fine though. Please know that I do not start working on the baby until it is paid for. This way I keep my babies flowing out to their new mommies as they are completed instead of them staying in my nursery waiting to be paid for in full... This gives clients who need longer to pay the extra time they might need while those who have paid in full receive their babies in a timely manner. This seems to work best for everyone. For instance, if your baby is next in line but you are not ready to pay, then I will simply move your baby back one space in line and go to the next one. I will keep notifying you each time I am ready to make a new baby. When you are able to pay, then, it will be your turn. This way you get more time if needed on payments without any pressure. However, I ask that the baby be paid for within 12 months time of placing your deposit. I am always willing to work with my clients though so you can own the baby of your dreams! I have let clients take much longer to pay depending on the situation and there have been a couple of times when I did not even get to a person's doll until a year after they placed deposit due to my waiting list. Of course, they knew this when they placed the order, but my point is that I will work with you if you will work with me.
I am very understanding and don't mind working with you on payments. If you know you will need longer than 12 months when you place the order just let me know. This way I can work my wait list around you. However, I do reserve the right to reject extensions at anytime after 12 months (if we had not discussed a longer term than 12 months) if communication has not been clear or if no honest attempt has been made for payment. If this happens then you forfiet your deposit and the doll.
*All CUSTOM Doll Payments--
All deposits made toward a custom order doll are non-refundable. If no work has begun on your doll and you have made payments in addition to your deposit, then you will receive credit in the amount paid minus your deposit to put toward any other doll or merchandise of your choice from The Neverland Nursery. This is why I ask that you hold all payments until I am ready to make your doll. Read the paragraph above for details. This saves me and you any trouble if for any reason you decide not to adopt your doll. However, if work has commensed on your doll, then due to the fact that you have chosen the specific sculpt and the doll is being made to your specifications and your choices and/or photos, and I have put my time into making it, therefore, voiding any type of refunds or store credits. Please make sure you want the doll and plan to follow through on your purchase before you choose this option.All heirloom reborn dolls, Playborns, and Photo dolls of any kind are custom order dolls and fall under these guidelines
Lay A Way Courtesy Plan
for AVAILABLE babies. The chart below does not apply to custom ordered reborn dolls of any kind. It does apply to all other dolls on this site.
*Layaways for available babies-
I will hold a baby for 7 days to await the arrival of your payment in the mail. The first payment toward your layaway is non-transferable to other items. All layaway payments are non-refundable- NO EXCEPTIONS. If you decide to cancel your layaway for any reason, all payments except your first down payment will be credited to your account and can be used for future purchases. Your initial down payment is forfeited upon cancellation of layaway and will not be credited to your account. Absolutely no refunds will be given on any payments for any reason. Please make sure that you intend to follow through with your purchase before choosing this option. Again custom order dolls are not eligible for any refunds or credits. These terms are only for dolls that are already made and available on this site.
LAYAWAY plan for all available babies is as follows...
1. Any purchases totaling $100.00 to $300.00 = 3 payment plan. 1/3 down, 1/3 in 30 days and the remaining 1/3 in 60 days.
2. Any purchases totaling $300.01 to $600.00 = 4 payment plan. 1/4 down, 1/4 in 30 days, 1/4 in 60 days and the remaining 1/4 in 90 days.
3. Any purchases totaling $600.01 and up = 6 payment plan. 1/6 down, 1/6 in 30 days, 1/6 in 60 days, 1/6 in 90 days, 1/6 in 120 days and the remaining 1/6 in 150 days.
4. We do not offer layaway on purchases that total less than $100.00.
5. The first payment is a restocking fee and is non-refundable. Any layaway cancellations or changes will be charged the restocking fee and any remaining credits will be given as a store credit. Store credits are good for 90 days and can not be used for toward custom heirloom doll orders. There are no refunds.
6. Late payments (more than 5 days) will be charged a $15.00 processing fee. If a payment becomes 30 days late, the restocking fee will be charged immediately and any remaining credit will become a store credit for the customer.
7. The price of the doll on the date the layaway is started is what the layaway order will be billed at, whether the doll goes on special or has a price increase later.
8. There is no 'Free Shipping' on layaways. All layaway orders will be charged the actual USPS shipping charge when the final payment is due.
9. To place order on layaway, either purchase via layaway "add to cart" button or contact me.
10. There are absolutely no refunds, exchanges or changes on layaways. Damaged merchandise can be returned for the same item only.
Returns/Refunds Policy for NURSERY. See retail policies for retail purchases.
Refunds are available only in the form of store credit. There are no cash refunds on the purchase of any dolls from the nursery. Store credits can be used within the nursery or the retail store for any available items. If you cancel a layaway, you forfeit your deposit and any additional monies paid will be credited to your account. Due to the communication and photos exchanged during the creation of custom order babies, and due to the fact that the doll is being created to your specifications and choices, CUSTOM ORDER DOLLS of any kind are not eligible for this refund or any refund other than the damage during shipping refund.
Returns-
Due to the collectible value of the dolls, there will be no returns on any Nursery dolls. I personally make these dolls and they are in brand new mint condition when they ship to you, therefore, no returns will be accepted.
Shipping
Baby will travel to his or her new home comfy and securely in a Neverland Nursery box with all of Baby's items carefully packed together.
Within the USA-
Baby will be fully insured for entire purchase price plus shipping fees. I ship USPS Priority mail with signature confirmation so you will get a tracking number. I will ship overnight or with another carrier so long as you pay the fees.
International-
I ship USPS Priority International mail with insurance. I will insure the package for the entire purchase price of the doll plus shipping fees unless you ask me to do otherwise.Please know that if the package gets damaged or lost during transit, you will only get the amount of insurance coverage purchased. I DO NOT ASSUME ANY RESPONSIBILITY FOR UNDERINSURED PACKAGES SHOULD IT BECOME LOST OR DAMAGED DURING TRANSIT.Some countries will not allow the full purchase price of the doll to be covered by insurance. In this instance, I will purchase the maximum amount allowed by your country. Again, I AM NOT RESPONSIBLE FOR AMOUNTS NOT COVERED BY POSTAL INSURANCE SHOULD SOMETHING HAPPEN TO THE PACKAGE DURING TRANSIT. IT IS YOUR RESPONSIBILITY TO CHECK WITH YOUR CUSTOMS DEPARTMENT TO SEE IF YOU CAN RECEIVE THIS PACKAGE.I will not be responsible for any additional fees or costs incurred due to problems with customs. If customs denies delivery of package, I will not refund any shipping costs or the non-refundable deposit paid for custom orders. I will also withhold any shipping fees charged to return the baby to me before refunding your money. I will refund the rest of your money once the baby is safely returned to me. Please check your customs laws BEFORE BUYING. Checking ahead of time will save a lot of heartache and aggravation.
Damge During Shipping-
I will refund your money or credit it towards a new purchase if your doll arrives damaged due to shipping. Once the package is returned to me, I will make a claim on the insurance. When I receive payment from the insurance, I will refund your money.
**Anyone can arrange to pick their baby up in person at no charge.
Legal Information
All material in this Web Site is protected by U.S. Federal and International Copyright law. It may not be reprinted in any form (including photos) or hosted on any Web Site without explicit permission from neverlandnursery.com
The Neverland Nursery is not responsible for typographical errors. Prices are subject to change without notice and all items are subject to availability.
Privacy Information
This is the web site of The Neverland Nursery of Valdosta, Georgia. The information collected will be used to notify customers about updates to the web site, new arrivals, and periodic specials. Information will not be shared with other organizations for any purpose.
If at any time you no longer wish to receive such e-mails from The Neverland Nursery, please let us know. Your name will be removed from the list for such purposes. Please provide us with your exact name and address.
If you supply us with your telephone number, you may receive telephone contact from us regarding orders. Your phone number will not be used for solicitations.
